SHIPPING POLICY – SONG KHOE MOI NGAY

Effective Date: 13/8/2025

1. FREE ISLANDWIDE DELIVERY

We proudly offer 100% free shipping for all products across Singapore with:

  • No minimum order value requirements

  • Full protection under Singapore’s Goods and Services Act

  • Carbon-neutral delivery options available

2. ORDER PROCESSING TIMELINE

Stage Timeframe Details
Order Confirmation Within 24-48 hours Our Singapore-certified pharmacists will verify your order via WhatsApp/call
Packaging 1 business day Temperature-controlled packaging for health products
Dispatch Next business day Handover to our logistics partners (Lazada Express/Ninja Van)
Delivery 1-3 business days Trackable via SMS with 2-hour delivery windows

3. PREMIUM PACKAGING STANDARDS

All orders include:

  • Tamper-evident security seals

  • Insulated packaging for temperature-sensitive items

  • HSA-compliant product documentation

  • ScanSG QR code for authenticity verification

4. CASH ON DELIVERY (COD) TERMS

  • Payment Amount: 100% of order value (GST inclusive)

  • Verification Process:

    • Present photo ID matching order details

    • Inspect package integrity before payment

    • OTP confirmation sent to registered mobile

  • Accepted Payment Methods:

    • Cash (exact amount preferred)

    • PayNow QR scan

5. DELIVERY INSPECTION PROTOCOL

Upon receipt, please:

  1. Check for visible damage to outer packaging

  2. Verify holographic security seals are intact

  3. Scan QR code to confirm product authenticity

  4. Report any issues immediately to 0939463579

Note: Refuse delivery if packaging shows signs of tampering

6. SPECIAL HANDLING ITEMS

Product Type Special Requirements
Refrigerated Medicines Priority morning delivery (8AM-12PM) with temperature tracking
Luxury Supplements Signature confirmation + ID verification required
Bulk Orders (>S$500) Scheduled delivery with pre-notification

7. CONTACT & SUPPORT

Delivery Inquiries:
📞 0939463579
📱 WhatsApp: 0939463579
🕒 Mon-Sat: 8:30AM – 8:00PM

“From our Singapore-certified warehouse to your doorstep – delivering health with precision.”
– Certified by Singapore Logistics Association (SLA)