PURCHASE POLICY – SONG KHOE MOI NGAY

Effective Date: 13/8/2025

1. ORDER PROCESSING

  • All orders confirmed within 1 business hour

  • Real-time inventory verification

  • SMS/WhatsApp confirmation with tracking ID

  • Singapore Quality Assurance (SQA) validation for all health products

2. PAYMENT METHODS

Accepted payment options:
✅ PayNow/QRIS (Preferred)
✅ Credit/Debit Cards (Visa/Mastercard/Amex)
✅ Bank Transfer (DBS/UOB/OCBC)
✅ Cash on Delivery (Limited zones)

Note: 0% transaction fees for all methods

3. DELIVERY TERMS

Service Type Coverage Fee (SGD) Timeline
Standard Delivery Islandwide FREE 1-2 business days
Express Delivery Central Area $5.90 Same-day (Order by 12PM)
Pharmacy Direct* Selected Regions $3.90 3-hour slots

*For temperature-sensitive pharmaceuticals

4. CASH ON DELIVERY (COD) TERMS

  • Available for orders <$300

  • 100% payment upon delivery

  • Inspection window: 10 minutes

  • Required verification:

    • Photo ID matching order name

    • OTP confirmation (sent to registered mobile)

5. QUALITY ASSURANCE

All products comply with:

  • Health Sciences Authority (HSA) regulations

  • Good Distribution Practice (GDP) certification

  • Tamper-proof packaging with holographic seals
    Batch verification via ScanSG QR code

6. RETURNS & EXCHANGES

14-Day No-Questions-Asked Policy

  • Unopened products with intact seals

  • Original proof of purchase required

  • Return methods:

    • Ninja Van pick-up (FREE)

    • Drop-off at SingPost outlets

Defective Items:

  • Full refund within 48 hours

  • Doorstep replacement for HSA-regulated products

7. CANCELLATIONS

  • Pre-shipment: Cancel anytime via portal

  • Mid-fulfillment: Contact 0939463579

  • Post-dispatch: Refund minus $8.90 logistics fee

8. CONSUMER PROTECTION

Your rights under:

  • Singapore’s Consumer Protection (Fair Trading) Act

  • Lemon Law (Suppliers’ Obligations)

  • Personal Data Protection Act (PDPA)

We provide:

  • Itemized GST invoices

  • SQA-certified product documentation

  • Dispute resolution via Singapore Mediation Centre

CONTACT CENTRE

“Your health deserves Singaporean-standard care – from click to doorstep.”
– Certified by Singapore Quality Assurance (SQA)